This post ensues subsequent to a telephone conversation with my brother, a lawyer. I asked him why all the fuss with the credit card companies, a fuss that necessitated a meeting with the President of the United States, who asked the company presidents to cease being corporate despots and dictators.
My brother told me the following:
Let's say I am John Smith. I have a job. I have a good credit history, but I do not make very much money. I have a wife and two children and I make $60,000 per year. My wife does not work. I have a $10,000 credit limit with my card company at 9%. My credit card company needs to make more money and thus they raise my interest rate to 14.9% and they tell me only that they have reviewed my credit score and it has diminished, I have become a bigger risk to them and the interest rate has been adjusted for that purpose. I can do nothing whatsoever about their decision. Their option to increase the rate was contained somehwere in the fine print of the contract which I have with the company.
Let's say I am John Smith again. I have a job, good credit history, low debt, and make $200,000 per year. My rate is also raised. I call the credit card company, tell them I will pay off the bill entirely and cancel my account, or transfer to another company who has already made an offer to provide a much lower rate of interest, and they can go to hell. What is the response>
My brother tells me that the credit card company call centers are a high tech marvel. The moment my social security number is entered, the computer bolts into action and places my life story in front of the customer service rep. The computer even evaluates how much crap I will in fact take from the credit card company. The computer evaluates whether or not I can really get a lower rate from another company and transfer my balance. It tells the service rep what to do. In this case the computer confirms that I really will pay off my card or transfer the balance and thus my current company will lose my business. Thus, the rep decides to return my rate to its previous level.
Now I am John Smith, I have a job, higher debt, lower wages, and a good payment history. My rate has been raised to 24%. The customer service rep says they cannot help me at all, but refers me to a Consumer Finance or Title Loan company to get a loan. Guess what. The credit card company, the bank, owns the Title Loan company and they are going to charge me 75% interest.
In short, every credit card consumer is evaluated in terms of how much they can be screwed without being able to fight back. How many of you have had your interest raised for no reason at all? Did you know that you can have a Great Big Bank Credit Card, pay your bill on time, and have your rate raised 15% simply because you paid your Big Department Store Credit Card one day late. The effect of raising your interest 15% means your payment each month will double in all likelihood.
These practices would have been against the law 20 years ago. They are in fact, at least from a moral sense, criminal. I want, I think we are want, individuals to pay their debts. Do we want them to be screwed by the same banks that we have bailed out of billions of dollars of debt? I think not. Isn't it great how grateful the banks are to the taxpayers who saved their butts and provided millions of dollars to their incompetent managers in exit compensation?
What say you?
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